How Long Does A Financial Ombudsman Complaint Take at Versekering

How Long Does A Financial Ombudsman Complaint Take

How Long Does A Financial Ombudsman Complaint Take. If you’re unhappy with the final response you get from the firm, or you don't hear from them within the relevant time period, the financial ombudsman service may be able to help. The ombudsman may first issue a provisional decision.

3 work with your provider to fix the problem. We will not look at a complaint where you have ongoing court proceedings or have already had a decision from the court about the same issues which you would like us to investigate. We apologise for any inconvenience caused during this period.

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You must receive a final response within 35 business days from when you first made the complaint. You can visit our website at www.obssa.co.za. We apologise for any inconvenience caused during this period. A very complex complaint, or where either party disagrees with the initial assessment and asks for final decision, may mean it takes longer.